Privacy Policy

Last updated: April 2026

1. Who we are

Ghoat Ltd is a company registered in England and Wales.

Company name: Ghoat Ltd
Registered address: 78 York Street, London, W1H 1DP
Contact email: admin@ghoat.co.uk

We are the data controller for the personal information collected through this website and through our services.

2. What data we collect

When you use our website or submit an enquiry, we may collect the following information:

• Your name
• Your phone number
• Your email address
• Your enquiry or message
• Your service interest (e.g. accommodation, guaranteed rent, property management)
• Property-related information you choose to share (e.g. postcode, number of bedrooms)
• Information collected automatically via cookies or analytics tools (see Section 7)

3. How we collect your data

We collect data in the following ways:

• Through enquiry and contact forms on this website
• When you email or call us directly
• Through cookies and analytics tools when you browse this website

4. Why we collect your data

We collect and use your data to:

• Respond to your enquiry and provide the services you have requested
• Assess your accommodation or property management requirements
• Send you relevant follow-up information related to your enquiry
• Improve the performance and usability of our website

5. Lawful basis for processing

We process your personal data on the following lawful bases under UK GDPR:

• Legitimate interests — to respond to enquiries and manage our business relationship with prospective and existing clients
• Consent — where you have actively submitted a form or agreed to receive communications
• Contract — where we are delivering services to you under an agreement

6. How long we keep your data

We retain enquiry data for up to 24 months from the date of first contact, unless a longer retention period is required by law or a contractual relationship is in place. Data related to active client accounts is retained for the duration of the service relationship and for a reasonable period thereafter.

You may request deletion of your data at any time (see Section 9).

7. Cookies and analytics

This website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use the site. These tools may collect anonymised data about your browsing behaviour, device type, and location (at city level).

You can withdraw consent or adjust your cookie preferences at any time via the cookie banner. For full details, see the Cookie Policy below.

8. Who we share your data with

We do not sell your personal data. We may share it in the following limited circumstances:

• With service providers who support our operations (e.g. email and CRM tools), who are contractually bound to handle data securely
• With Ghoat Ltd group companies where relevant to service delivery
• With regulatory or law enforcement bodies where required by law

9. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at admin@ghoat.co.uk.

10. Data security

We take reasonable steps to protect your personal data from unauthorised access, loss or misuse. Our website is hosted on Webflow, which maintains its own security standards. However, no method of transmission over the internet is entirely secure.

11. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent update. We recommend reviewing this page periodically.

12. Contact us

For any questions about this Privacy Policy or how we handle your data, please contact:

Ghoat Ltd
78 York Street, London, W1H 1DP
admin@ghoat.co.uk